Return Policy
we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy to ensure your shopping experience is seamless and enjoyable. Please review the following guidelines:
Returns
- Eligibility:
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Items can be returned within 14 days of delivery
- Initiating a Return:
- To initiate a return, please contact us within 7 days of receiving your order.
- You will need to provide your order number and details of the item(s) you wish to return.
- Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
- We recommend using a trackable shipping service for return shipments to ensure they reach us safely.
- Refunds:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of 5 working days].
Exchanges
We do not offer exchanges at this time. If you need a different size, colour, or item, please initiate a return for the original item(s) and place a new order for the desired item(s).
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately.